Thank you for choosing Tropical Roam Tours for your Travel and Tour needs. We are committed to providing you with an exceptional booking experience and a memorable journey. Please take a moment to review our payment policy before making a reservation.
You can pay using major credit and debit cards, Visa, Mastercard, American Express,
Discover, Diners Club. All transactions are securely processed to ensure the safety
of
your personal and financial information.
To secure your booking, an initial authorization (auth) will be processed during
checkout. This authorization is a temporary hold on your credit/debit card, ensuring
the
availability of funds. Please note that this is not a charge and will be released if
the
booking is not confirmed.
Once your booking is reviewed and confirmed by our team, the remaining balance of
the
tour will be charged to your authorised payment method. You will receive a
confirmation
email with your booking details, itinerary, and payment receipt.
In the event of a cancellation, our cancellation policy applies. Cancellations made
within 7 days/weeks of the tour start date will be subject to a cancellation fee of
50%
of total booking cost. Cancellations made prior to this timeframe will receive a
full
refund of the initial authorization amount. Please refer to our full cancellation
policy
for more details.
At Tropical Roam Tours, we aim to provide you with exceptional travel
experiences and customer service. We understand that plans may change, and we're
here to
assist you with cancellations and refunds. Please review our Refund and Cancellation
Policy below.
1.1. Cancellation requests must be submitted in writing via email to
[email protected] or through our customer portal.
1.2. Refund requests will be processed according to the cancellation policy
associated
with the specific service(s) booked. Please refer to your booking confirmation or
contact our customer support for details.
2.1. Cancellation policies for tour packages, activities, and excursions vary based
on
the destination and service providers. Please review the specific cancellation terms
provided during the booking process.
If you need to make changes to your booking, such as altering travel dates or the
number
of participants, please contact our customer support team as soon as possible.
Changes
may be subject to availability and could result in additional charges.
Failure to pay the remaining balance within [5 days/weeks] of booking confirmation
may
result in the cancellation of your reservation. Please ensure timely payment to
secure
your spot.
All prices displayed on our website are in USD. Prices include all applicable taxes
and
fees, unless otherwise stated.
We take your privacy and security seriously and have implemented measures to
protect your data.
If you have any questions or need assistance regarding payments, please don't
hesitate
to contact our customer support team at [email protected] or +94 77 114
7788